Terms and Conditions for Gardeners Welling
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Welling and apply to all bookings, quotations, and works agreed between the customer and the service provider. By requesting a booking, accepting a quotation, or allowing work to commence, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the service, the scope of work, the payment arrangements, and the responsibilities of both parties. In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service.
These terms apply to domestic and commercial garden work unless a separate written agreement states otherwise. The services may include regular garden maintenance, lawn care, hedge cutting, pruning, planting, soft landscaping, and related outdoor tasks. Any special arrangements, unusual site conditions, or additional requests must be agreed in writing before the work begins. If there is any conflict between a written quotation and these terms, the written quotation will normally take priority for the specific job described.
We aim to keep our arrangements straightforward, fair, and transparent. However, because gardening work is affected by weather, seasonal conditions, access, and plant health, the exact outcome of some services may vary. Customers should read these terms carefully before booking. Continued use of our services after any update to these terms will indicate acceptance of the revised version where permitted by law.
Booking Process
Bookings may be made by telephone, email, online enquiry, or any other channel we make available from time to time. A booking request does not create a binding contract until it has been accepted by us. We may ask for information about the size of the garden, the nature of the work, access arrangements, parking, waste removal needs, and any known hazards. This information helps us estimate the time, labour, and materials required. If any detail supplied by the customer is inaccurate or incomplete, we may revise the quotation, reschedule the appointment, or decline the work.
Once a quotation has been issued, it will remain valid for the period stated in the quotation or, if no period is stated, for a reasonable time. Acceptance of the quotation may be given in writing, verbally, or by confirming the booking through the relevant booking method. We may require a deposit for larger or more complex jobs, for advance-purchased materials, or where substantial preparation is needed. A confirmed booking will normally include the date, approximate arrival window, and a description of the agreed work. We reserve the right to refuse or cancel a booking where we believe the work is unsuitable, unsafe, or outside our service scope.
Customers are responsible for ensuring that the site is accessible on the agreed date and that any necessary permissions, consents, or neighbour arrangements are in place. If the work involves shared access, communal areas, or restricted entry, you must obtain the necessary authority before the visit. 
If access is not available, or if conditions at the property prevent the work from being completed safely, we may treat the visit as a wasted appointment and charge a call-out or attendance fee where reasonable. We will always try to notify customers if a problem is identified in advance, but this may not always be possible in short-notice situations.
Payments and Charges
Our prices are based on the information provided at the time of quotation and may be quoted as a fixed fee, hourly rate, day rate, or a combination of these. Unless stated otherwise, prices exclude unusual disposal fees, parking charges, specialist materials, and other third-party costs. Any additional work requested on the day may be charged separately. Where a job runs longer than expected because of hidden obstacles, access issues, weather interruptions, or changes requested by the customer, we may adjust the charge accordingly. We will seek approval before carrying out work that materially increases the price where this is reasonably practicable.
Invoices are payable by the date stated on the invoice or, if no date is stated, immediately upon completion for smaller works or within a reasonable period for larger works. We may accept bank transfer, card payment, cash, or other agreed methods, but payment is only considered complete when cleared funds have been received. If payment is late, we may charge interest and recovery costs to the extent permitted by applicable law. We also reserve the right to suspend further services, withhold completion of ongoing work, or cancel future bookings where accounts remain unpaid.
Any deposit paid is used to reserve time, cover administration, and secure materials where necessary. Deposits are generally non-refundable except where we cancel the booking, fail to attend without reasonable cause, or where a refund is required by law. If a customer wishes to dispute an invoice, they must notify us promptly and provide the reasons for the dispute. Undisputed amounts should still be paid by the due date. Repeated non-payment, refusal to cooperate with invoicing, or misrepresentation of site conditions may lead to the termination of future services.
Cancellations, Rescheduling, and Customer Responsibilities
Bookings may be cancelled or rescheduled by either party. Where the customer cancels with reasonable notice, we may offer an alternative date or apply any cancellation policy stated in the quotation or booking confirmation. For many appointments, we ask for at least 24 to 48 hours’ notice, although larger projects may require more. If cancellation occurs after we have already reserved labour, purchased materials, or begun preparation, we may charge for losses reasonably incurred. If we need to cancel or reschedule due to severe weather, illness, equipment failure, staffing issues, or safety concerns, we will aim to offer the earliest practical alternative.
Customers must provide a safe working environment and inform us of any known hazards before work starts. This includes, without limitation, broken paving, unstable structures, aggressive animals, hidden cables, contaminated ground, underground services, pests, or hazardous waste. You must also remove or secure items that might be damaged by the work, such as ornaments, furniture, lights, toys, or fragile containers, unless we have agreed in writing to handle them. We are entitled to pause or stop work if conditions become unsafe or if the site does not match the information originally provided.
All plants, turf, soil, and landscaping materials are natural products and may be affected by seasonal variation, local growing conditions, and aftercare. For this reason, we do not guarantee plant survival, lawn recovery, or exact colour matching unless a specific written guarantee has been given. Any aftercare instructions we provide should be followed promptly. Failure to water, mow, feed, protect, or maintain planted areas may affect results and may limit any right to complain about the completed work.
Liability and Service Standards
We will carry out our services with reasonable skill and care and in accordance with good gardening practice. If we are supplying materials, we may rely on product information provided by manufacturers or wholesalers and we are not responsible for defects caused by those third parties unless required by law. Our responsibility is limited to the service we directly provide. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or losses arising from events outside our reasonable control. This includes damage caused by severe weather, hidden structural defects, subsurface obstructions, vandalism, theft, pests, plant disease, or pre-existing conditions that could not reasonably have been identified before work started. Where any liability is accepted, our total liability in connection with a particular job will ordinarily be limited to the amount paid for that job, except where the law requires otherwise.
Although we take care to avoid damage, some tasks involve inherent risk, particularly where tools, ladders, cutting equipment, or heavy materials are used. Customers should therefore secure valuables, fragile items, and personal property before the work begins. We are not responsible for items left in work areas where the customer has not warned us about them. If damage occurs and we believe it is attributable to our negligence, the issue should be reported as soon as reasonably possible so that we can inspect the matter and, where appropriate, consider repair, replacement, or compensation in line with our obligations.
Waste Regulations and Disposal
Garden work often produces green waste, packaging, old compost, soil, branches, hedge cuttings, and other materials. Unless agreed otherwise, waste generated during the service may be removed by us and disposed of responsibly. Additional charges may apply for collection, transport, licensing, and disposal at authorised facilities. If waste removal is included in the quotation, it relates only to the types and volumes reasonably expected from the agreed work. Excess waste, heavy waste, building rubble, treated timber, asbestos, chemicals, or electrical items are outside standard garden waste handling unless expressly accepted in writing.
We will aim to comply with applicable waste management laws and environmental requirements in the UK, including proper segregation, transfer, and lawful disposal of controlled materials where relevant. Customers must not ask us to dispose of prohibited or hazardous items without prior agreement. If hazardous or suspicious material is discovered during the work, we may stop immediately and request instructions. Any requirement for special handling, specialist collection, or compliance checks may result in additional charges and revised scheduling.
Where waste is left on the property for later collection, the customer is responsible for protecting it from contamination, theft, or interference unless we have agreed to retain responsibility. If you prefer to keep green waste for composting or reuse, you must tell us before the work begins. Once waste has been removed from site and processed in accordance with the agreed arrangements, title and responsibility for that waste pass as permitted by law. 
We reserve the right to refuse to remove materials that we reasonably believe cannot be handled safely or lawfully.
Termination, Changes, and Governing Law
We may amend these terms from time to time. Updated terms will apply to future bookings from the date of publication or notification, as appropriate. If a booking is already confirmed, the version in force when the booking was accepted will usually apply to that job unless a change is required by law. We may also withdraw services, terminate a booking, or end an ongoing arrangement if there is abusive conduct, repeated non-payment, unsafe access, unlawful instructions, or any other serious breach of these terms.
Either party may end a recurring or ongoing service by giving reasonable notice, subject to any minimum term or notice period agreed in writing. Any work already completed up to the termination date must still be paid for. Termination does not affect rights or obligations that arose before the service ended, including payment obligations, liability provisions, and any rights that by their nature are intended to continue after completion.
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory legal rules provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply. These terms are intended to provide a clear legal framework for garden services while remaining fair, practical, and consistent with consumer law and general UK contract principles.